You may return a purchased item within 30 days of your purchase date.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
You must obtain a Return Authorization from us prior to shipping any equipment back. To submit a return request, fill out and submit our support form.
will be responsible for paying for your own shipping costs for returning your item, plus a 20% restocking fee. If you receive a refund, the 20% restocking fee will be deducted from your refund. Some orders have a handling fee; this fee is non-refundable. Any upgraded shipping charges (i.e. Expedited Shipping) are non-refundable.
We will ask that you provide the tracking information for the return shipment. If you are shipping an item over $75 you should consider purchasing shipping insurance. We do not guarantee that we will receive your returned item.
If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. If your item is not in new condition and is not in the original packaging, we cannot offer you a refund or exchange.
If your order arrives via freight, please verify all items are present before you accept the delivery. If the equipment arrives damaged or has missing items, notify the freight company on the spot before signing for the delivery. Request the freight company take notes, pictures, etc. All equipment leaves our warehouses in new, unused condition unless otherwise noted. If there are no damages or shortages noted at the accepted delivery, we cannot offer refunds or replacements.
Refunds (if applicable)
Once your return is received, items will be evaluated to ensure new condition before the refund is processed. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days and will show in your bank account on the original transaction date, minus the 20% restocking fee.
Exchanges (if applicable)
We may replace items if they arrive defective or damaged. You will be asked to provide photographs that provide a clear image of the quality issue in question. If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
If you receive a product and need support understanding its use or need support troubleshooting any issues you are experiencing, please reach out to us to ask questions or have us review videos or photos of your concerns.
We try to get orders out as fast as possible. You may cancel your order prior to the order being processed. Once it is processed, we cannot cancel the order.